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Citta di Lume Hébergements comme un hôtel
DATA PROTECTION

CONFIDENTIALITY & PERSONAL DATA PROTECTION

Introduction

Citta di Lume – https://www.cittadilume.com takes your privacy very seriously and treats your personal data with the utmost care and in accordance with applicable data protection legislation.
The purpose of this privacy policy is to inform you about how we handle your personal data and your rights in relation to the personal data you provide and/or have provided to us as a user of this website, hotel guest, event participant, visitor to our restaurants, customer or partner of Citta di Lume.
The Site is not intended for minors under the age of 16.
However, should the Site collect information from a minor under the age of 16, the minor’s legal representative must give his or her prior consent and validate the communication of the data.

Personal data collected :

We collect only the personal data we really need.
Depending on the nature of our interaction with you, the personal data collected is as follows:

  • Identity: surname, first names, date and place of birth, marital status and nationality,
  • Banking information: bank details, card numbers,
  • Contact details: business address, home address and telephone number, billing address, e-mail address,
  • Financial transactions: details of payments made and received by you and of products and services purchased from Citta di Lume.
  • Preferences: arrival and departure dates, preferences and interests, services used

Data collection and origins :

We collect information about your personal data directly from you.
We automatically collect technical data on your equipment, your browsing actions and your browsing habits by means of cookies.

What use can be made of the data collected?

We only use your personal data if :

  • we have obtained your consent (explicit, free and informed consent to the use of your data. You can withdraw your consent by notifying us), OR
  • it is necessary for the performance of a contract with you, OR
  • this is necessary to comply with a legal obligation, OR
  • this is necessary to safeguard your vital interests, OR
  • we pursue a legitimate interest in using personal data and this use does not infringe on the freedoms and interests of the individual.

We use your personal data for the following purposes:

*to manage our relationship with you, before, during and after your stay at the hotel *to prospect, develop customer loyalty, provide commercial information, conduct satisfaction surveys and process your requests and/or complaints.
*to provide you with a personalized service *to honor our commitments to any third parties involved in the organization of your stay *to send you our newsletter

In addition to cases where your consent has been obtained (in particular to send you personalized offers), the processing of your data for the above-mentioned purposes is necessary: To ensure the processing necessary for the performance of the service contract with you To comply with a legal obligation To pursue our legitimate interest in managing our business and providing you with the products and services you have requested. We will only use your personal data for the purposes for which we collected it, unless we reasonably believe that we need to use it for another reason and that this reason is compatible with the original purpose.

Sharing personal data :

The personal data collected by Citta di Lume will only be communicated to internal recipients or service providers operating for the above-mentioned purposes.
We only allow them to process your personal data for specific purposes and in accordance with our instructions.
We ask all third parties to respect the security of your personal data and to treat it in accordance with the law.

Links to third-party sites:

Our website gives you access, if you wish, to Citta di Lume partner websites.
We are not responsible for the collection, use, management, sharing or disclosure of data and information by these third parties.
The provision of information on third-party sites is governed by the privacy policies and terms of use of those sites.
We recommend that you read the privacy policies of these websites before submitting any personal information.

Possible transfer of data to a third country :

Personal data may be processed outside the European Union.
If this is the case, Citta di Lume will comply with all mandatory and/or necessary rules to ensure a data protection “shield” between the European Union and the country receiving the data.

Data retention period :

Your personal data will be stored and accessed by Citta di Lume only for as long as is necessary to fulfil the purpose for which it was collected, in accordance with the applicable legal provisions.

What are your rights and how can you exercise them?

Pursuant to the regulations applicable to personal data, you have the following rights:

  • The right of access
  • The right of rectification
  • The right to erasure (subject to the obligations imposed by regulations, particularly in terms of document retention or archiving)
  • The right to limitation
  • The right to portability
  • The right to object(when personal data is processed for prospecting purposes, the data subject has the right to object at any time to the processing of data concerning him or her for such purposes).
  • The right to lodge a complaint with a supervisory authority, the French authority being the CNIL (Commission Nationale de l’Informatique et des Libertés).
  • The right to withdraw consent at any time

You can exercise your rights by writing to us at the following address: Citta di Lume – 10 Rue Toussaint-Culioli 20137 Porto-Vecchio Or by e-mail at the following address: contact@cittadilume.com To exercise your rights, you will be asked to provide a copy of an identity document in order to identify yourself.

Security and privacy :

Citta di Lume implements organizational, technical, software and physical measures to protect personal data against alteration, destruction and unauthorized access.
When you transmit credit card information to purchase gift vouchers, encryption technology is used to secure the transaction.
However, it should be noted that the Internet is not a completely secure environment and that it is not possible to guarantee total security for the transmission or storage of information over the Internet.
E-mail communications are not secure; this is a risk inherent in the use of e-mail.
We ask you not to send us any confidential information (credit card details, etc.) in your e-mails.
If personal data is compromised (lost, stolen, damaged, unavailable, etc.), we undertake to notify the CNIL and the persons concerned, if the violation is likely to generate high risks for the rights and freedoms of individuals.

Cookies and trackers

What is a Cookie?

This is a text file stored in a dedicated space on the hard disk of your terminal (computer, tablet, cell phone or any device optimized for the Internet), when you consult online content.
This Cookie file can only be read by its issuer.
The cookie does not identify you personally, but only your terminal’s browser.
The following is a list of cookies used by the website.
The expiry date is shown in brackets. Cookies necessary for the operation of the WordPress management tool

  • [HACHAGE] ” to store your login information
  • Session cookie for an identified user (23 days) – allows active session identification of a user who has identified himself (login/password) on the site (in the back office).

Cookies for audience measurement: Google Analytics

  • _ga (2 years) – anonymously identifies each Internet user
  • _gat (1minute) – used to limit demand rate
  • _gid (24 hours/1 day) – another cookie allowing anonymous identification of individual users

The website uses Google Analytics to analyze the behavior of visitors anonymously.
This information is then used to compile statistical reports on website activity.
The information collected is not personally identifiable and Google will not associate the IP address with other data collected by other services.
To find out more, click here: https://policies.google.com/privacy?hl=fr

Cookies for cookie deposit preferences The user’s preferences concerning the deposit of cookies are managed via the ” Cookie Compliance™ “Find out more: https://www.cnil.fr/fr/site-web-cookies-et-autres-traceurs

Charter update :

Citta di Lume reserves the right to modify this privacy policy at any time.
If a modification is made, Citta di Lume undertakes to publish the new version on its website.
We therefore invite you to consult this charter regularly, particularly when booking at our hotel.
By using our website, you accept our charter.
Please do not hesitate to contact us if you have any questions about our practices.
You can contact us at contact@cittadilume.com